Quick FAQs

See also the ITS Knowledge Base page for details regarding various aspects of computing and training at Lycoming College.

  • QuickLink on left of Lycoming web site for Information Technology: www.lycoming.edu/its
  • Help Desk x4150 or help@lycoming.edu
  • 7:30 am - 8:30 pm M-F, Student Help Desk during lab hours, Security at other times.

Outlook 2010 E-mail Standard

  • Windows client installed on office and lab computers.
  • Archive! Limited to 2 GB in live email; Archive should be on F Drive for back up.
  • Web access: mail.lycoming.edu.
  • Outlook functions: Calendar, Categories, Tasks, Mobile devices.
  • Viruses and Spyware are filtered before coming into the campus network. Still be suspicious of attachments (.exe) and links in your messages.
  • SPAM: Heuristics filter set to 5 of 10. Receive about 60,000 messages per day.  Approximately 60% of incoming mail is being blocked.

Network / Internet

  • Single user name/password.  Password remote management and reset on IT home page.
  • Cisco-based network with Firewall & Packet Shaping. Allow downloads, but lower priority than e-mail and web browsing. No limit on individual user bandwidth, monitor for student abuse.
  • Personal network storage starts at 5 GB and can be increased as needed. Archive on DVD/CD/RW or thumb drive on local, lab, or common computer.
  • Campus Manager: All computers must register periodically from all campus ports or wireless.

Desktop / Software Standards

  • Save to “F” Drive (student “H”) ITS does not recover local C drives by policy.
  • Archive on DVD, CD/RW, “thumb drive,” or external drive after exceeding F Drive Space.
  • Network Printing: (No individual printers) Department charge-back. Paper supplied from Print Shop.  Toner from Business Office. Networked Color printers 3X B/W rate.  Poster maker - Print Shop ($1.25/sq ft.) Duplex discount.
  • Windows 7/Office 2010 on all office, lab and classroom computers.
  • Microsoft site license: Word, Excel, PowerPoint Access, Publisher.
  • NOD32 Anti-Virus/Spyware on all College computers.  MS Essentials for student PC’s.
  • Microsoft Word 2010 standard for all documents.
  • Internet Explorer 8/9 official support for WebAdvisor, Web mail, Portal on PC. Support Firefox, Chrome, Safari when possible.
  • Outlook 2010 client for reading campus mail at userid@lycoming.edu. Not supporting Third-party e-mail clients using POP nor IMAP4.
  • Moodle is the standard for e-Learning.
  • SPSS 20 statistics is the standard.
  • Lab software must be purchased for every machine in one lab. Call Steve Caravaggio.
  • Clicker software in all classrooms. Call Steve.

Moodle 2.2.3 E-Learning Standard

  • Approximately 190 courses online.
  • All course readings are put on Moodle
  • Pilot with ePortfolios - Mahara
  • One-on-One assistance. Contact Diane Salamone.
  • moodle.lycoming.edu

Wireless

  • Campus Manager registration, including mobile devices.
  • 11-50 MB shared versus 100 MB dedicated.
  • Academic Center: Library, Pennington Lounge classrooms, C D sections, and computer labs.
  • Heim Science: All floors.
  • Wertz: Burchfield lounge, Jack's Corner, Jane Shultz Banquet Room, Dining Room.
  • All Residential Halls and Apartments.
  • Outside Quad, Long Hall, Fine Arts &
  • , Chapel, etc.
  • Please report “no signal” areas in buildings

Budget Process

  • Cycle: November for Faculty, December for Administrators, Committees Jan/Feb, Approval late April. Some lab & faculty purchases in April, bulk on July 1.
  • Letter to all directors, chairs, and faculty in November.
  • Think about software in labs for the next year. Policy is that all or at least a complete lab must be populated.
  • Plan needs including smaller devices (experimental equipment, USB devices, etc.).
  • Electronic devices, such as cell phones, etc. are blocked at the Business Office when put into supply budgets. Should be in the annual budget.

Telephone

  • Personal calls with TAC code.
  • Voice Mail access from on and off campus.
  • Use e-mail first (Student required to read College e-mail per Student Handbook).  Student cell phones are often long distance.
  • Student cell number collected during Registration
  • Conference phone by request and multi-party.
  • Calling cards available for travel.
  • VOIP phone system – phone & VM guides online.

Teaching Facilities

  • Labs: 4 Windows 7, 1 Mixed Graphics Lab with Macintosh. 1 Digital Media Lab with only Macintosh.  Both running “Lion” OS.
  • All labs accept "thumb drives."
  • Proxy Server for Library Database off campus.
  • Minimum of 30 days to get new software loaded in labs for testing and “reimaging” systems.
  • NEW - Turningpoint “Clickers” available for class
  • Call Steve Caravaggio in Computer Center to schedule labs for classes. Schedule posted in Academic Computing section of web site.

Personal Buys

  • Dell Laptop Initiative: see IT web site. 12% disc.
  • AICUP: Microsoft purchases for employees and students.   www.selectstudent.com
  • Verizon 18% cell phone discount plan for personal use in 570 area code.

Administrative Computing

  • User Interface - Windows client link into Administrative Data, such as purchase orders.
  • WebAdvisor - Web link into Administrative Data.
    • Submitting grades, Degree Audit, Rosters, Payroll Timesheet Entry.
    • Student Locator, Personnel Info, Work Order Requests, Dept budgets, etc.
  • Budget Office rules under Treasurer's Office.

Student Computing

  • Orientation: E-mail (500 MB), Webadvisor, network space, password reset, policies.
  • ResNet 19th year.  Self-install.  Technology Fee required.
  • Campus Manager: user authentication, bandwidth management, Windows updates, MS Essentials Anti-virus/spyware mandatory.
  • Printing/copying $30 credit/semester. Color 3X rate.  $.06/print.  Duplex discounts.  Computers on ResNet not charged for local printing.
  • Labs: Requires login, network space automatically available, systems secured.
  • 200MB network space after logging in. Backed up nightly.
  • WebAdvisor : Grades seen immediately, Financial aid, Degree Audit, Room assignments, Class Schedule (no longer handed out), Freshman Orientation, etc.
  • Packetshaper: P2P, Bandwidth, and Virus violations.

Media Services

  • Most classrooms are equipped with permanent projectors.
  • Media Services: 7 days to schedule Mobile Equipment.
  • Overheads, screens, and network connections in every classroom.
  • Make mobile TV requests from Media Services: see web site for live cable locations.  Most classrooms project video instead of having TV’s.
  • Facility schedule is an online form and link under Campus Calendar.

Web

  • Content change requests to Elizabeth Rhoads.  News write-ups to Public Relations.
  • Design requests to Robert “Spyke” Krepshaw, Web Designer.  Programs new templates, menu features, and new functions.
  • Cascade for users to change content on defined pages.  Changing this year to a new content management system.
  • myLyco portal for internal documents and collaborative workgroups.  Link on top banner.
  • Edit personal pages with site license for Microsoft Sharepoint Designer.  Files located in F Drive.  Example: www.lycoming.edu/~userID