Student Calling Guide

Introduction

It is important for students to know and comply with the telephone regulations as outlined within this guide. Adherence to these rules is necessary to have long distance dialing service from a college campus telephone. The College has its own phone switch; therefore, special dialing programs, such as 10-10, do not work with our system.

Voice Over IP (VoIP) Upgrade

In Fall 2009, the College upgraded from an analog phone system to a Voice over IP (VoIP) one. At that time, less than 2% of students were using traditional analog phones in their residence hall rooms to call off-campus. Instead of maintaining the old phone system, IT Services has been redirecting resources towards more Internet bandwidth and expanding campus wireless access. As a result, analog telephones (those that plug into a traditional phone jack) will not work.

Knowing that there are cases where a regular "land line" phone is desired, there are several options for students to choose from.

Important Note: Every Resident Advisor and Student Life Coordinator has a phone to use in case of emergencies. In addition, there are call boxes on each residence hall and in each parking lot that dial the Safety & Security Office.

Phone Options

Students have two options if they wish to have a "land line" phone.

Option #1: Cisco VoIP Phones

You may purchase a Cisco 7911 VoIP phone from Telecom/IT Services at our educational discounted price (currently $135).

Benefits:

  • You can keep the same extension for all 4 years of college, regardless of which dorm room or apartment you live in.
  • It looks and operates like a standard phone.
  • IT Services will buy the network license on the phone (approximately $150) for you.
  • At graduation, IT Services will buy back phones in good condition at 50% their original cost.

Calling Rates with VoIP Phones:

  • FREE On-campus calls
  • FREE Voice mail
  • Local Calls: $0.10 for the first 15 minutes; $0.10 for each additional 10 minutes
  • Long Distance Calls: $0.10 per minute
  • Toll Free Numbers: $0.10 to connect with unlimited talk time

Option #2: Skype

  • You may sign up for online voice and video chats through Skype.com or through a similar provider.
  • This is NOT offered through Telecom/IT Services—you MUST contact Skype.
  • Works with a wired desktop or wirelessly with a laptop.
  • You have the option to pay as you go or to pay monthly.
  • For options on plans, voice mail, texting, and accessories, please visit www.skype.com.
  • However, you CANNOT place 911 emergency calls with Skype. Skype is not a replacement for your ordinary telephone and can’t be used for emergency calling.

Equipment and Repair

Your room is equipped with one Ethernet port per student and can be used to plug a phone or a computer into. You may not remove the wall plate or change the room wiring in any manner. IT Services is responsible for making sure that the line is active.

Analog phones will not work in the dorm rooms. If you wish to have a phone, please contact Sandy Barnes in the Telecom Office at extension 4074 or by email at barnes@lycoming.edu. Please see above ("Phone Options") for more information.

Answering machines are not necessary. If you purchase a VoIP phone, you will be set up with a private voice mail box.

Any damage or issues with your VoIP phone should be reported immediately to the Telecom Office. It is your responsibility to report damages immediately. If damage is found after Check-Out, you will be billed for the repairs. If damage occurs to your VoIP phone and is not immediately reported, you may be charged for the damage.

Telephone Services

With your VoIP phone, you receive:

  • Free on-campus calling.
  • No monthly equipment charge except for damages.
  • Direct inward dialing to your phone.
  • Your own private number and voice mail.
  • You will receive a personal Telephone Access Code (TAC) for billable calls.

Dialing Instructions

The VoIP phones are set up differently for students and Resident Advisors because Residential Life pays for the local calls for RA’s.

Calling Rates

  • FREE On-campus calls
  • FREE Voice mail
  • Local Calls: $0.10 for the first 15 minutes; $0.10 for each additional 10 minutes
  • Long Distance Calls: $0.10 per minute
  • Toll Free Numbers: $0.10 to connect with unlimited talk time

Note: To make off-campus calls, you will need to use your personal TAC number.

Student Voice Mail

For directions on how to set-up and use your voice mail, please go to Student Voice Mail.

Restrictions

  1. Incoming third party and collect calls are strictly forbidden. You will be charged the full cost of the call received plus a $10.00 penalty for each call charged.
  2. Unless the Telecommunications Office has granted prior approval in writing, students are not permitted to tamper or alter equipment or jacks in any way. A service charge for repair, reconnecting lines, testing, and parts will be applied accordingly.
  3. You are not permitted to charge calls to your College telephone number in any way.

Billing Information

Students will be billed monthly for the telephone service provided and will receive an email when their statement is available online for viewing HERE. The Telecom Office does not send out physical bills. This statement will provide you with an itemized list of your calls for the month and the total amount due.

For additional information on student billing, replacement bills, billing adjustments and inquiries, Telephone Access Codes, and semester-end phone bills, please visit Student Billing Information.

Telephone Access Codes

TAC Number, or TAC #, means Telephone Access Code and is assigned by the Lycoming College Telecommunications Office.

Telephone Access Codes are used for off-campus and long distance telephone calling. Students using this telephone service must pay the phone usage charged to their TAC #.

To register for a TAC #, please fill out the TAC Application Form or contact the Telecommunications Office at (570) 321-4074.

For additional information on TAC numbers and termination of TAC number, please visit Student Billing Information. 

Credit Limits

The credit limit for your TAC number will be individually specified on a per month basis, as long as the student is in good credit standing with the College. When this amount has been accrued, the College has the right to discontinue the long distance service until payment is made.

The default credit limit for your TAC number is $50.00. However, that may be lowered to $25.00 upon request. For more information on student credit limits, please visit Student Billing Information.

Williamsport Region/Area Code

Williamsport is in the Northeast Regional calling area. Our area code is 570.

Areas to Call:

  • Campus – See campus directory.
  • Local – See Verizon Telephone directory "Customer Guide Section"
  • Regional – See Verizon Telephone directory "Customer Guide Section"
  • United States – See Verizon Telephone directory "Customer Guide Section"
  • International – See Verizon Telephone directory "Customer Guide Section"

Problem Calls

If you receive obscene, harassing, or threatening calls:

  • Do not say anything. Calmly hang up. If you do not react to the calls, they will usually stop.
  • Do not talk about the call with people you know. Chances are, the caller is an acquaintance and may be encouraged by your anxiety.
  • Do not hesitate to call the Office of Telecommunications at 570-321-4074 or the Safety and Security Office at 570-321-4911 to report the calls.
  • In order to maintain a record of the calls, do not delete the call history on your phone or the voice mail messages (if they leave one).

Do Not Call Registry

If you receive unwanted telemarketing calls, you may add your number to the National Do Not Call Registry. For more information, please visit Do Not Call Registry.

Telephone Fraud

Beware of the word "Fraud" and some of the penalties associated. "Fraud" is briefly described as "Cheating and deceit" or "Obtained by dishonest means."

The use of phony credit cards, stolen TAC numbers, electronic devices or any other means to avoid paying for telephone calls is against the law. It is stealing – pure and simple. In the state and college, conviction for making fraudulent telephone calls may result in:

  • Imprisonment and/or a fine.
  • Restitution for the total cost of the fraud.
  • Court costs.
  • A permanent criminal record.
  • Suspension or dismissal from Lycoming College.

Modern electronic computer systems are being used to track down offenders. The penalties may seem harsh, but the fact remains that the telephone fraud is a crime.

Revised 6/10/2010